Senior Product Designer @ Clinia
11/2025 - Present- Designed and built AI-powered chats and Cora, an AI assistant for clinical care.
- Designed AI-agent creation and structured service workflows (FSM), reducing the need for human support by up to 80%.
- Reduced onboarding from about two weeks with Customer Success involved to approximately 30 minutes, enabling autonomous account and agent creation.
- Structured the Clinia 2.0 Design System, connecting Figma tokens, components, and patterns to frontend implementation.
- Contributed to the solution's evolution: 222% growth in appointments completed exclusively by AI from July to August and a 57.8% relative reduction in the error rate in the partial September 1–16 measurement.
- Helped build Internal Chat, a feature that opened a new recurring revenue stream.